Crewtique FAQs

CREWTIQUE FAQS 

ACCOUNT

Q: Why do I need a Crewtique Account to order and see products?

A: We require accounts so that only owners or admins of approved businesses, teams, or groups are able to see Crewtique product offerings and prices. This is to ensure that any discounts for which a company may qualify are afforded to the business by allowing for resale profit. In addition, we want to be sure that only qualified businesses/groups are able to purchase the Crewtique products as they may differ from the offers on Move Society retail items. And lastly, we want to get to know you and your business so that we can assist you in finding the perfect products for your needs.

Q: Do I need a resale license to qualify for a Crewtique Account?

A: No. A resale license is not required.

 

ORDERING

Q: How do I view pricing and product offerings?

A: To view products and prices, you will first need to log in with your Crewtique Account username and password. Your prices will be displayed on each product page as well as in the cart once you have added items.

Don’t have an account? Submit a Crewtique Account Application. If you need assistance, please contact one of our Customer Service Representatives by e-mail at crewtique@movesociety.com or call 504.667.5611.

Q: Are there minimums?

A: No, we do not have order or quantity minimums on our stock items. So if you like, you can order just one piece! Of course, there are price breaks for larger quantity orders.

For custom orders, certain minimums will apply per product. The minimum order quantity will be found on the product page.

Q: Do you offer custom options?

A: Yes, we do offer specialty colors and designs on various products. There are minimum quantity requirements on custom orders. We cannot guarantee that an exact match of fabric colors will be available each year for re-orders as the fabric manufacturer occassionally updates the colors offered. We should, however, be able to get a close match.

Q: To get a quantity price break for a particular item, do I have to order a certain number within one color?

A: Yes, price breaks are determined by the amount you order per style and color. You can view the applicable discount tiers on the product page as you are building your order.

Q: How can I view the status of my order?

A: You can view previous online orders and current open online orders by clicking My Account  on the top right hand corner of any page on the site. For any questions concerning your orders, please contact one of our Customer Service Representatives by e-mail at crewtique@movesociety.com or call 504.667.5611 and they will assist you.

Q: Can I make changes to my order?

A: You will NOT be able to make any changes online once your order is completed, submitted, and you have received your confirmation. Please contact one of our Customer Service Representatives by e-mail at crewtique@movesociety.com or call 504.667.5611 if you need to make changes post-confirmation.

Q: How current is your online inventory?

A: Our online inventory is updated real-time.

Q: How can I order samples?

A: You have two options...

At Crewtique, we have no minimums: it's one of the ways we cater to businesses and teams both large and small. We do not send single items or samples for free to any account. If you would like to purchase samples, simply log into your account and order the items that are needed at your regular discounted cost.

In addition, we offer Sample Box purchases to Crewtique customers.... see the fit, fabric, and sizing of each item before you place your order. We offer free shipping and free pre-paid return shipping on the samples you select. You will "purchase" your sample box, but will be refunded 100% when your sample box is sent back to us within 14 days from the date you receive the box.

 

OUT OF STOCK ITEMS

Q: What happens if an item or certain sizes of the item I want is out of stock?

A: We do not accept orders on out of stock items. However, it is very likely that we have more product on order and your item will be available again very soon. Stock info can be found on each product page.

Q: If only some of the sizes I need are in stock, can I combine that order with my second order to receive quantity price breaks? 

A: No. You may place an order if there are other sizes in stock that you need or you may wait until all of your items are in stock to purchase. If you qualify for any quantity price breaks, it will be calculated per order. Two orders will not be added together to accommodate a lower price. If you wish to receive your quantity discount, you must wait until items are in stock to place your entire order at once. Available products are sold on a first come, first served basis and will not be "held" for future orders.

Q: How long does it take for items to be back in stock?

A: The maximum amount of time for items in our "Signature Stock" collection to be restocked would be 8 weeks. However, we keep a close watch on our inventory and typically restock within a couple weeks or sooner. Stock info on individual products can be found on each product page. You may also contact one of our Customer Service Representatives by e-mail at crewtique@movesociety.com or call 504.667.5611.

Items in our "Limited Stock" collection are products that are currently in stock in our warehouse but are not part of our "Signature Stock" collection. These products feature our specialy colors and deisgns. Once the current stock is sold, it may be a longer period of time before that particular color/design combination is back in stock. You may order additional units of any of the "Limited Stock" items through the Custom product category at any time. (Please note that quantity requirements and lead times will then apply.)

 

PAYMENT

Q: What payment types do you accept?

A: Crewtique / Move Society accepts Visa, MasterCard, Discover, American Express, and PayPal. 

Q: What payment types do you accept for international orders?

A: All international orders must be prepaid either by wire transfer, credit card, or PayPal. All orders are billed in U.S. dollars. Note that any and all duties and taxes incurred as a result of exporting an order are the responsibility of the recipient and are payable upon receipt of the goods.

Q: How do I apply for credit terms?

A: At this time, all Crewtique customers are required to pay in full before delivery.

 

SHIPPING

Q: What is your shipping policy?

A: Follow this link to the Crewtique Shipping Policy.

 

RETURNS

Q: What is your return policy?

A: Follow this link to the Crewtique Return Policy.

Q: I received an item(s) that is damaged, what should I do?

A: Please contact one of our Customer Service Representatives by e-mail at crewtique@movesociety.com or call 504.667.5611 for assistance.

 

PRODUCTS

Q: What are washing instructions for your garments?

A: Most of our garments should be washed in cold water and tumbled dry on medium heat. Washing instructions are also listed on the garment tag. Specific care instructions for each of our products can be found on the product page.

Q: How do your sizes work?

A: Our garments come in multiple fits. Refer to our Size & Fit Guide for guidelines. If you have additional questions, please contact one of our Customer Service Representatives by e-mail at crewtique@movesociety.com or call 504.667.5611 for assistance.

Q: What kind of fabrics do you use?

A: We use an assortment of fabrics and materials to produce our super-soft apparel. You can also find fabrication information listed on each product page.

Q: Which items are best for screen-printing?

A: : All of our Imprintables products can be used for screen-printing. 

Q: Do you offer screen-printing or embroidery services?

A: Yes! We can customize your apparel with your team logo and/or member names on each item.

Q: Are there any non-fleece jacket options?

A: Yes! Our "new product releases" and our "coming soon items" include a lightweight jacket, lightweight leggings, shorts, and additional unisex items. Be sure to sign up for our Newsletter to stay up to date on our latest product offerings and be the first to know when a new product is released.

 

COMPANY

Q: What is Move Society®?

A: We are a lifestyle apparel brand driven by the dance industry. It all started with a pair sweatpants. We create, we inspire, we move... and it usually happens in sweats. So we set out to create the softest, most functional, best fitting pair of sweatpants on the market. And once we did, a brand was born. Move Society is a way of life. Each product is created out of necessity for high quality, ultra comfortable, fashionable & functional essentials. If it is in our line, it is something that we can't live without. We wear it always and feel amazing when we do. It is a sad day when you wake up and realize that all of your Move Society is in the dirty clothes hamper.  

Q: What is Crewtique?

A: Crewtique® is our team apparel boutique offering Move Society® products to groups such as dance studios, competitive dance, gymnastics, synchronized skating, company and event staff, sororities, and other such groups. All products are available in sizes Youth 6 to Adult XL. Our super-soft stretch fabrics are of the highest quality and produce incredible screen printing or embroidery results for team branding. We have in-stock items ready for quick shipping but also offer custom color jackets for a unique look.

If your group or team would look great in our jackets, request a Crewtique Account by submitting the online account application form. Once your account is approved, you will be able to view all product offerings with prices and may submit your order online.

Q: Do I need permission to sell my designs printed on your shirts?

A: Absolutely not!  We're proud that you've chosen Move Society apparel, and we're happy to help make your creative vision come to fruition.

Q: Can I use your photography and media that are on your website?

A: Yes!  You are welcome to use any photos, videos, or articles on our website.